Refund Policy

Effective Date: September 20, 2026

At Excursia Punta Cana (operated by K-LEE INVESTMENT via https://www.excursiapuntacana.com), we strive to provide flexible and transparent refund options while ensuring fairness for both our customers and our business. Below is our policy regarding cancellations and refunds:

1. Customer Cancellations We understand that plans can change, and we aim to accommodate cancellations as fairly as possible. Our cancellation policy is structured as follows:

  • Full Refund: If you cancel your reservation 72 hours or more before the scheduled excursion, you will receive a full refund of your payment.
  • Partial Refund (50%): If you cancel your reservation between 24 and 72 hours before the scheduled excursion, you will receive a 50% refund of your payment.
  • No Refund: Cancellations made within 24 hours of the excursion or failure to show up (no-shows) are not eligible for a refund.

2. Company Cancellations In rare cases, we may need to cancel or modify a tour due to circumstances beyond our control, such as unsafe weather conditions, low participation, or unforeseen events. In such cases:

  • You will be offered either a full refund or the option to reschedule your excursion to a different date or time.
  • Please note that we are not liable for refunds or compensation due to poor weather unless it directly prevents the safe performance of the excursion.

3. Refund Processing Once a refund has been approved, it may take 7 to 10 business days for the funds to reflect in your account, depending on your bank or financial institution. Please note that any fees associated with the refund process (e.g., bank transfer fees) are the responsibility of the customer.

4. Special Considerations

  • Shared Tours: If you booked a shared tour and another participant cancels, this does not affect your reservation or eligibility for a refund.
  • Private Tours: For private tours, the above cancellation policy applies regardless of your total group size.

5. Flexible Options To provide additional flexibility, we may offer alternatives to refunds in certain situations, such as:

  • Travel Credits: Instead of a refund, you can opt for a travel credit valid for future bookings with Excursia Punta Cana.
  • Rescheduling: If available, you may reschedule your excursion without penalty, subject to availability.

6. Contact Us If you have questions about your refund or believe an error has occurred, please contact us at refund@excursiapuntacana.com. We are committed to resolving issues promptly and fairly.