Privacy Policy

Effective Date: September 20, 2026

At Excursia Punta Cana (operated by K-LEE INVESTMENT via https://www.excursiapuntacana.com), we are deeply committed to protecting your privacy and ensuring the absolute security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or interact with our premium excursion services.

By using our website, you consent to the practices described in this policy.

1. Information We Collect We collect personal information that you voluntarily provide to us when booking excursions, contacting our team, or subscribing to our services. The types of information we may collect include:

  • Personal Identification Information: Name, email address, phone number, and secure payment details (e.g., credit card information).
  • Travel Details: Resort or hotel name, pickup time preferences, and group size (e.g., adults, children, infants).
  • Communication Data: Any messages, special requests, or inquiries sent through our contact forms or direct emails.

We also collect non-personal technical information automatically when you visit our site, such as IP addresses, browser type, device information, and general browsing activity.

2. How We Use Your Information We use the information we collect for the following essential purposes:

  • To process, confirm, and manage your excursion bookings and reservations.
  • To communicate with you regarding your trips, including confirmation emails, status updates, and reminders about hotel pickup times.
  • To continuously improve our website, excursion offerings, and overall customer experience by analyzing usage patterns and guest feedback.
  • To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

3. Sharing Your Information We do not sell, trade, or otherwise transfer your personal information to outside third parties without your explicit consent, except in the following necessary cases:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing secure payments, or delivering our excursions (e.g., local transportation partners, marine operators).
  • Legal Requirements: We may disclose your information if required by law or to protect our rights, safety, property, or the safety of our guests.

4. Data Security We implement robust, industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute data security.

5. Your Rights Depending on your location, you may have certain legal rights regarding your personal data, including:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can update or correct inaccurate or outdated information.
  • Deletion: You can request the deletion of your personal data, subject to applicable legal retention laws.
  • Opt-Out: You can unsubscribe from promotional emails or marketing communications at any time.

To exercise any of these rights, please contact our support team at privacy@excursiapuntacana.com.

6. Cookies and Tracking Technologies Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can easily manage or disable your cookie preferences through your individual browser settings. However, please note that disabling cookies may affect certain functional features of our site.

7. Third-Party Links Our website may occasionally contain links to external third-party websites (e.g., travel blogs, regional guides, or affiliate partners). We are not responsible for the privacy practices, policies, or content of these external sites. We encourage you to review their respective privacy policies before providing any personal information.

8. Children’s Privacy Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete the information promptly.

9. Changes to This Privacy Policy We reserve the right to update, modify, or amend this Privacy Policy at any time. Any changes will be posted directly on this page with an updated effective date. Continued use of our website after such changes constitutes your formal acceptance of the revised policy.

10. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: